|
Customer Service - How
Your Customer Sees Your
Company |
Providing
Great Customer Service
to your Customers is of
major importanct. There is
a saying...80% of your
customers are met by
20% of your employees. In your office you
have control over how
your customers are being
greeted and how they are
treated. When you
outsource something as
sensitive as contacting
a customer to tell him
there is more money owed
for the damages to the
car you rented him, your
customer is very likely
going to become
antagonistic .
When your Damage Claims
Recovery is handled
in-house you have the
ability to know - first
hand - how this customer
is being treated. You
know as well as we do
there are companies, and
individuals, whose main
concern is to collect
the money and will use
any means necessary to
do so. With our system
in place, and your
customized letters you
will have the ability to
diffuse these adverse
reactions from your
customer.
The
CarTrackPro System
allows you maintain
contact with your
customer so you can:
-
Explain the Claims
Recovery Process
charges.
-
Keep the Collection
Agency mentality our
of your
negotiations.
-
Keep your customer
as your customer.
back to Features |
